Letter acknowledging receipt of complaint

                                                                                                                [date]
                                                                                                               A-564-654567-90000
Mrs. Alison Q. Rumpole
546 Haversford Drive
Massapequa, New York 94032

Subject: Incorrect Charge Query

Dear Mrs. Rumpole,

You recently inquired about the charges on your monthly bill from
Henderson & Henderson Department Store. We have written the store
management to try to resolve the discrepancy. As soon as we receive their
reply, we will write you again.

While we are conducting our investigation, we are issuing a temporary
credit on your charge account for $86.81.

If you have any questions or if we can be of further service, please call
me or another customer service representative at the telephone number listed
on your monthly billing statement.

                                                                    Cordially,
                                                                    (Mrs.) Leslie T. Waters
                                                                    Customer Service Manager

About Customer Service Letter

Customer service letters are some of the most important letters you will
write. Serving the needs of customers is a sure way to capture their loyalty
to your business. Even when sticky issues such as complaint resolutions or
price increases arise, handling these issues with respect for the customer is
crucial in maintaining the integrity of the business and in achieving some
desirable results.

All of the customer service letters in this chapter were written with
the customer in mind. Many were designed to win over or strengthen the
loyalty of customers. Others were crafted to achieve a desired goal without
alienating existing customers.